Hi, I’m Madiha 👋🏼 A Support Engineer helping teams and customers use complex systems reliably through investigation, documentation, and continuous improvement.

💡 5+ years supporting complex SaaS systems through issue reproduction, escalation ownership, and documentation-driven system improvements.

🛠 Lead and resolved complex, high-severity technical investigations across distributed environments
🤖 Integrated AI-assisted insights to improve response accuracy and workflow consistency at scale
📝 Created self-service enablement documentation and tooling that elevate internal and customer efficiency
🔍 Proactively identify systemic issues through pattern analysis and root cause investigation, driving long-term improvements across support operations

💬 You can chat with my AI assistant in the bottom right corner to learn more about my work and projects.

Let’s connect! 👩🏻‍💻