Core strengths
🛠 End-to-end ownership of complex production issues
🔍 Root cause thinking & escalation leadership
🤝 Clear enterprise & cross-functional communication
📈 Process-driven support improvements
Tools by impact area
Tools change — systems thinking, ownership, and communication don’t.
Support platforms
Freshdesk, Salesforce, Intercom, Zendesk
Incident response
Rootly, Slack, Jira, Confluence
Observability
Datadog, Kibana, DevTools
APIs & SSO
REST APIs, Postman, SSO (SAML), DNS
Technical foundations
JavaScript, SQL, Bash, Docker, HTML/CSS
Documentation
Playbooks, KBs, API docs