A little more context on how I work, what I enjoy solving, and where I am working on.
I’m a Support Engineer with over five years of experience supporting SaaS products and high-touch enterprise clients. I’m self-taught, systems-minded, and drawn to complex problems where clarity, ownership, and sound decision-making matter.
Over time, my focus has shifted from simply resolving issues to understanding why they happen, how they escalate, and how support systems can be improved to prevent the same issues from occuring.
More recently, I completed the IBM AI Foundations learning path on Coursera and began applying those concepts in practice. I built an initial chatbot using IBM Watson and have since used those learnings to design and iterate on a chatbot using Dialogflow, which you can explore directly on this site.
If you would like to learn more about how the chatbot works, the design decisions behind it, or the problems it is intended to solve, you can navigate to the AI Chatbot Project section using the button above.
💬 You can chat with my AI assistant in the bottom right corner to learn more about my work and projects.