A little more context on how I work, what I enjoy solving, and what I’m currently exploring.
I’m a Support Engineer with over five years of experience supporting SaaS products and high-touch enterprise clients. I’m self-taught, systems-minded, and drawn to complex problems where clarity, ownership, and sound decision-making matter.
Over time, my focus has shifted from simply resolving issues to understanding why they happen, how they escalate, and how support systems can be improved to prevent recurrence.
I completed the IBM AI Foundations learning path and began applying those concepts in practice. I built an initial chatbot using IBM Watson and later designed and iterated on a chatbot using Dialogflow, which you can explore directly on this site.
If you’d like to learn more about how the chatbot works, the design decisions behind it, or the problems it’s intended to solve, you can visit the AI Chatbot Project page above.
💬 You can chat with my AI assistant in the bottom right corner to learn more about my work.