Engineering Escalation Engine
Turning complex support investigations into evidence-backed engineering handoffs.
An escalation workflow that combines AI-assisted case analysis, deterministic scoring and human decision authority. Cases can be escalated, held for more evidence or kept in investigation, with approved cases producing an engineering-ready handoff.
Next.js
TypeScript
Supabase / Postgres
OpenAI API
Support Ops
Feedback Loop
Turns individual feature requests into structured, prioritised product insight and ranked product briefs.
Cursor
Claude API
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Support Ticket Analyser
Identifies documentation gaps and turns knowledge captured in support tickets into reusable support documentation.
Cursor
Notion API
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Articulate
Speech coaching app built end to end, with a dyslexia friendly mode.
Cursor to Claude Code
React + Node
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Portfolio Assistant
AI chatbot embedded on this site, answering questions about my experience and projects in real time.
Claude Code
Security