I'm a support engineer who investigates deeply, builds systems that last, and genuinely cares about the people on the other end of every ticket.
Impact by the numbers
What I bring
It's the reason I got into support in the first place and the reason I'm still here. There's something genuinely satisfying about turning a frustrated customer into a confident one.
I trace issues to their root cause using Datadog, Elasticsearch, Postman, and browser DevTools. Engineering gets reproduction steps and log evidence, not just tickets.
I build the dashboards, playbooks, and knowledge bases that prevent issues recurring. I spotted the gaps and built the solutions.
Sole EMEA owner of P1/P2 on-call incidents across 100+ enterprise accounts. I make informed decisions quickly in high-severity, never seen before situations.
Building toward AI-powered support infrastructure. Shipped a Claude-powered portfolio chatbot secured via Cloudflare Workers. IBM AI certified. Daily Claude and ChatGPT user.
Daily work with REST APIs, SSO, SAML, OAuth, and authentication systems. I debug at the API level, not just the surface.
Featured project
Built a production AI chatbot from scratch. Started with Dialogflow CX, hit real permission and security issues, switched to the Anthropic API, and secured the key using a Cloudflare Worker proxy. The chatbot on this page is the live result. Ask it anything about my work.
Read the full story →Toolbox
My chatbot can answer questions about my experience and skills. Or explore the rest of the site to see my full background, the story behind the AI project, or get in touch directly.
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