Senior Support Professional · Voice of the Customer
Impact by the numbers
What I bring
I spot recurring patterns, build the case with log evidence, and turn ticket trends into roadmap decisions.
I build the systems that make support smarter. Feedback pipelines, Jira workflows, and documentation frameworks that scale.
Datadog, Elasticsearch, Postman, browser DevTools. When I escalate, engineering gets log evidence and a reproduction case.
I own the full EMEA ticket lifecycle across 100+ enterprise accounts, P1/P2 on-call included.
I build with AI, not just use it. Feedback Loop dashboard, Support Ticket Analyser, Articulate, and a live portfolio chatbot. IBM AI certified.
REST APIs, SSO, SAML, OAuth every day. When something breaks I am in the headers and logs.
Projects
An AI-native system that takes feature requests and turns them into a brief engineering can act on.
Built because when the process lives in a system, nothing falls through the gaps.
An AI-native support workflow that detects documentation gaps, drafts responses grounded in existing knowledge, and publishes KB articles directly to Notion.
Built because this gap exists in every support team I have ever worked in.
Toolbox
My chatbot can answer questions about my experience and skills. Or explore the rest of the site to see my full background, the story behind my projects, or get in touch directly.
Every ticket is an opportunity to capture knowledge that did not exist before.
Ask me anything